Shipping Policy
Shipping Policy
At Pain Tolerance, we are committed to providing our customers with the best possible shopping experience, and this includes making sure your orders are shipped in a timely and efficient manner. Our shipping policy is designed to ensure that you receive your products as quickly as possible, while also providing clarity on how our shipping process works. Please take a moment to review the details below.
Processing and Shipping Time
When you place an order with us, our goal is to get it to you as soon as we can. If the product is in stock and ready for shipment, we strive to ship it out immediately, typically within 1 to 6 business days from the time the order is placed. This includes our standard processing and handling time, ensuring that your order is packed securely and ready for delivery.
However, in some instances, demand may exceed our stock levels, or certain items may not be available at the time of your order. In such cases, we ask for your patience as shipping may take between 4 to 8 weeks after your order is placed. While we make every effort to keep our inventory updated and accurately reflect product availability on our website, stock levels can fluctuate, and unexpected delays can occur. We understand this can be frustrating, and we deeply appreciate your understanding and cooperation.
Inventory and Availability
We work hard to ensure that our inventory is regularly updated so that you can be confident in the availability of the products you see on our site. However, due to factors such as high demand, limited stock, or production delays, there may be occasions when an item goes out of stock after you place your order.
In the event that your item is out of stock, we will notify you as soon as possible, and we will provide an estimated shipping timeframe of 4 to 8 weeks. During this period, our team will work diligently to restock the item and fulfill your order as quickly as possible. We understand that this can be an inconvenience, and we sincerely thank you for your patience as we strive to provide you with the products you've ordered.
Shipping Confirmation and Tracking Information
Once your order has shipped, you will receive a confirmation email that includes your tracking information. This allows you to track the progress of your shipment and stay updated on its status from the moment it leaves our warehouse until it arrives at your door. We want to ensure that you’re informed every step of the way and can plan accordingly for when to expect your delivery.
If there are any issues or delays with the tracking information, please don’t hesitate to contact our customer service team. We're here to assist you and will do everything we can to ensure that your order arrives as smoothly as possible.
Customer Service and Support
Our dedicated customer service team is always ready to assist you with any questions or concerns you may have regarding your order. Whether you need to inquire about product availability, shipping times, or any other aspect of your purchase, we’re here to help.
You can reach our customer service team through [phone number], [email], or by visiting our Contact Us page on the website. We are committed to ensuring that you have a positive experience with us, and we will do our best to address any issues in a prompt and professional manner.
Return Policy
Currently our store does not offer refunds unless there are visible damage, incorrect product description, Incorrect address (on our part not the address you insert on shopify). This is only a momentary policy as we grow our brand. You will find all our products are high quality and to the description everytime.
Thank You for Your Patience and Understanding
We know that waiting for a shipment can be inconvenient, and we greatly appreciate your understanding and support as we work to fulfill your order. Whether your item ships within a few days or requires some extra time, rest assured that we are dedicated to providing you with the best service possible.
Thank you for choosing [Your Company Name]. We value your business and look forward to delivering the products you love. Your satisfaction is our top priority, and we will do everything we can to ensure that your shopping experience with us is a positive one.